Last Modified: February 22, 2024

We at Brainwork Factory are committed to protecting your privacy. This Privacy Policy applies to the personal information and data collected by Brainwork Factory when you interact with our websites, product and services, and any other sites or services that link to this Privacy Policy. This includes when you:

  • interact with us on our websites or through other channels (for example, by communicating with us or attending one of our events)
  • use our products and services
  • use any other websites or services that link to this Privacy Policy

This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. This Privacy Policy also describes your choices and rights with respect to your Personal Data, including your rights of access, correction and deletion of your Personal Data. For the purposes of this Privacy Policy "Personal Data" means any information relating to an identified or identifiable individual. If you do not agree with this Privacy Policy, you should not use our websites, product and services, or any other sites or services that link to this Privacy Policy.

We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you as our customer an email notification.

If you have any questions about this Privacy Policy or to exercise the privacy rights and choices we offer please contact us as follows:

Brainwork Factory AB
Attn: Data Protection Office
Grada Byvag 8
SE-793 93 Djura

1. What Information We Collect and Process

Information You Provide to Brainwork Factory

When you interact with us via our websites or any sites or services that link to this Privacy Policy, we may collect Personal Data and other information from you, as further described below.

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to the Brainwork Factory blog, signing up for a webinar, subscribing to one of our services or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore our websites without providing any Personal Data about yourself.

Event Information

When you register for a Brainwork Factory event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with service providers of or events in order to provide event information and improve your experience at our events or future Brainwork Factory events.

Client Testimonials

We post client testimonials and comments on our websites, which may contain Personal Data. We obtain each client's consent via email or through other agreements between clients and Brainwork Factory prior to posting the client's name and testimonial.

Information We Collect from Other Sources

Brainwork Factory Partners

We may receive information about you from our global network of partners. We may receive this data from our deal and lead registration process through our partners.

Third Parties

We may receive information from third party service providers, from related companies, and from our business and solution partners.

Personal Data from Different Sources

We may combine the personal information we collect from you with personal information we receive from other sources, such as third party providers of business information and publicly available sources (like social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us to update and improve our records, identify new clients, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications and promote events. The collection of your Personal Data by these other third party providers is governed by the provider’s privacy policy.

Log Files

Like most websites and technology services delivered over the Internet, we automatically collect and store information about your computer hardware and software when you visit our websites, use our product and services, or visit other sites or services that link to this Privacy Policy. This information can include your IP address, browser type, domain names, internet service provider (ISP), and the files viewed on our websites (e.g., HTML pages, graphics, etc.), your operating system, and access times and referring website addresses.

Buttons, tools, and content from other companies

Our websites may include features and widgets (such as the share and/or "like" button or interactive mini-programs) that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

We have implemented Google reCAPTCHA on certain products and services to prevent malicious software from engaging in abusive activities on our websites. You can learn more about data collected by Google and what this data is used for in Google's Privacy Policy.

2. How We Use Personal Data

To Communicate with You About the Products and Services

We use the information you provide to Brainwork Factory when signing up for our services or products to send you transactional emails, about billing, account management, and other administrative matters.

We use your information to provide customer support, such as resolving technical issues you encounter.

To Market and Promote our Services and Products

We use the information you provide to Brainwork Factory to market and promote the products, services, and other offerings. For example, we use the information, like your email or physical address, to send information or Brainwork Factory content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business.

You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you or by contacting us at If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and respond to your requests.

We may also reach out to you via telephone to ask about other Brainwork Factory products or services you may be interested in. If you have a call scheduled with a Brainwork Factory representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.

Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our products and services on the basis of our legitimate business interests.

We receive information from third party service providers and other sources such as third party providers of business information and publicly available sources. We may receive and use this information from these service providers and other sources in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and improved service offers, like personalized communications, event promotion, and tailoring the websites or product to improve user experience.

Other purposes if we obtain your consent

We share your data with third parties when you give us consent to do so.

3. How We Share Personal Data

Service Providers

We may share Personal Data with our third party service providers to support our websites, products, and services. For example, we use service providers for data hosting, application development, marketing, sales support and customer support. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your interactions on our websites, providing marketing assistance, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards.


We may share data with trusted Brainwork Factory partners to contact you based on your request to receive such communications, help us perform statistical analysis, provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.

We also partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. When you engage with these co-marketing partners, we will tell you who we are sharing data with, and provide a link to the co-marketing partner’s privacy policy so you can learn more about how to opt-out of the partner’s communications. These co-marketing partners are required to adhere to our privacy and data protection policies.

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Brainwork Factory on the websites. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.

Public Forums

Our websites may offer publicly accessible message boards, blogs, and community forums (e.g. Brainwork Factory Community). Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums (including profile information associated with the account you use to post the information) it may be read, collected and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you may disclose in this way. We will correct or delete any information you have posted on the websites if you so request, as described in Section 7 "Your Privacy Rights and Choices" below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

Compelled Disclosure

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

4. How We Transfer Personal Data Internationally

International Transfers within the Brainwork Factory Group

To facilitate our global operations, we may transfer information to other Brainwork Factory Affiliates where we have operations for the purposes described in this policy.

This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that your Personal Data will remain protected wherever it is transferred. When we share Personal Data of individuals in the European Economic Area ("EEA"), Switzerland or the United Kingdom ("UK") within and among Brainwork Factory’s Affiliates, we implement the Standard Contractual Clauses (approved by the European Commission and Swiss authorities) and UK Addendum to the Standard Contractual Clauses (approved by the UK authorities) where required, as well as additional safeguards where appropriate (such as commercial industry standard secure encryption methods to protect customer data at rest and in transit, TLS for Brainwork Factory hosted sites, web application firewall protection, and other appropriate contractual and organizational measures).

5. How We Store and Secure Personal Data

Data Storage and Security

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.

Retention of Personal Data

How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the section "Privacy Rights and Choices" below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

6. Cookies and Similar Technologies


When you visit our websites, attend a Brainwork Factory virtual event, or request more information about Brainwork Factory, we collect information automatically using tracking technologies, like cookies and tracking pixels.

Brainwork Factory and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the websites, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole.


We partner with third party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by using these services:

Located within the European Union, click here:

Located in the United States, click here: or

Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

7. Your Privacy Rights and Choices

Personal Data Requests

You have the following data protection rights:

  • Access, Correction or Deletion. You can request access, correction, updates or deletion of your Personal Data.
  • Objection. You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
  • Withdraw Consent. If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
  • Complaint.You have the right to complain to a data protection authority about our collection and use of your Personal Data. Contact details for data protection authorities in the EEA are available here.

Please note, we do not sell personal information.

To exercise any of these rights:

Brainwork Factory AB
Attn: Data Protection Officer
Grada Byvag 8
SE-793 93 Djura

Please note that to protect personal information, we may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Anti-Spam Policy

Our policy prohibits us from sending unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using an "opt-out" mechanism and other required information.

To Unsubscribe From Our Communication

You may unsubscribe from our marketing communications through one of the following methods:

  • by clicking on the "unsubscribe" link located on the bottom of our e-mails
  • updating your communication preferences
  • by contacting us here (or use this URL
  • write to us by mail at:
Brainwork Factory AB
Attn: Data Protection Officer
Grada Byvag 8
SE-793 93 Djura

Clients cannot opt out of receiving transactional emails related to their account with us.

8. Data Protection Officer

If you have any questions about this Privacy Policy or our privacy practices, or if you have a disability and need to access this notice in a different format:

Brainwork Factory AB
Attn: Data Protection Officer
Grada Byvag 8
SE-793 93 Djura

9. Other Important Privacy Information

We Never Sell Personal Data

We will never sell your Personal Data to any third party.